Return / Refund Policy

1. Food Product Safety Guidelines

Due to hygiene, safety, and FSSAI regulatory compliance, consumable food items (Ghee, Honey, and Papad) once opened or unsealed cannot be returned or restocked.

2. Free Replacement for Transit Damage

If you receive a package that was damaged during transit, broken, leaked, or if an incorrect item was received:

• Please notify our customer care within 48 hours of package delivery.
• Share clear photos or an unboxing video of the damaged item via WhatsApp at 9830403257 or email acrp1397@gmail.com along with your Order Number (e.g. SG-2026-184801).
• Upon quick verification, we will dispatch a free replacement package immediately at no extra shipping cost.

3. Refund Processing

In cases where a replacement is unavailable or mutually agreed upon, a refund will be processed to the original payment method (via Razorpay) within 5-7 working days.